General Questions

 

Q: Do you deliver every image you shoot?

A: No, I do not. I eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes I take a few extra shots to make sure we have the perfect focus. I don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so I spend hours doing that on my end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. I might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With my expertise of processing thousands of images each year, I may eliminate ones that we feel are duplicates and only deliver the best one.

 

Q: Have you shot at my venue before?

A: I have shot at a lot of venues, so there is a good chance that I might have. However, if I have not, I will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. I also do extensive online research prior to your big day!

 

Q: Do you do destination weddings? What additional fees are associated with destination weddings?

A: While Michael is based out of Atlanta, Georgia he serves clients all around the world. Our destination wedding photography packages include the cost of travel and reasonable accommodations (check out my destination wedding  FAQs here).

 

Q: Do you provide partial day coverage?

A: I typically do not provide partial day coverage on weekends. On weekends, I only accept clients that require at least 8 hours of coverage or have a budget of $2,500.00 and above.

 

Q: Does your studio do headshots, portraits, commercial photography, or other types of photography?

A: Yes, I have experience in many fields of photography. Feel free to contact me.

 

Q: Do you shoot Quinceaneras, Debutants, Bah Mitzvahs, or Corporate Events?

A: Yes. These are all considered event photography. I have chosen to focus and excel in wedding and celebration event photography, and I would love to cover your event.

Post Production Questions


Q: Do you touch up all the images in our image download?

A: Yes I do. Every image I deliver is post produced with my unique signature style of post-production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.


Q: What do you mean by “touching up” the photos?

A: “Touching up” is the same as our signature (standard) post-production. See the question below for clarification.


Q: What is the difference between advanced and custom; and why are there additional costs for a custom retouch?

A: Advanced post-production includes touch-ups such as removal of blemishes, removal of bags under eyes, removal of fly-away hairs, etc. On the other hand, custom post production is anything that requires extensive, custom work in Photoshop such as removing entire objects from the scene, changing the size and shape of body parts or other objects in the scene, adding objects to a scene and other custom work. We charge hourly for the custom post-production as the time required ranges depending on the complexity of the project.

 

Q: Do you shoot in JPEG or RAW?

A: I shoot most of my images in RAW with certain situations where I move to JPEG. For my reasoning, please see this section on the Photography Misconceptions page of our website: JPEG vs. RAW

Wedding Day Questions


Q: How many hours do you suggest we set aside for wedding day photos?

A: Take a look at my Ideal Wedding Photography Timeline to see a detailed breakdown of how much time you would need to have set aside for your wedding photos.


Q: I have downtime between events on my wedding day. Will I be charged for that downtime?

A: For a variety of reasons, I have to charge for the time in between events. The fact is, I am never truly resting during the day, whether I am backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, I use that “downtime” to take you and your significant other out for a photo session or more family portraits.


Q: What happens if we go over the contracted amount of time?

A: I understand that not everything goes as planned during a wedding. I never pack up before the contracted time, and moreover, I am not leaving on the dot when the contracted time is up. Instead, I will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.


Q: Why do we need to charge for additional coverage?

A: I have dedicated the entire day to your wedding, so I won’t be racing off to catch other plans that evening. However, I need to charge for additional coverage primarily because there are costs of having my team stay for additional hours. The shooters and lighting assistants all require additional compensation. Furthermore, the additional photos taken will need to be post-produced which adds to our overall costs.

Engagement Session Questions


Q: When can we expect to see our photos from our engagement session?

A: Post-production for engagement sessions are completed 6-8 weeks after the date of the shoot. If you require the images to be completed prior to 6-8 weeks after the date of the shoot, a rush process fee will be charged.

 

Q: When should we do our engagement session?

A: I encourage you to do your engagement session as soon as possible. The latest we suggest is at least 10-12 weeks prior to the wedding date due to the time necessary to post produce each image and complete your product order(s).

 

Q: Can we schedule our engagement session for the weekend?

Because most weddings occur on weekends, I typically do not shoot engagement sessions on weekends. If you can only do your engagement session on a weekend, I can tentatively schedule your engagement session on a weekend, however, if a wedding is scheduled for that weekend, later on, I will have to reschedule your engagement session. There will also be an additional charge for weekend engagement sessions because the few weekends I have free, I spend with my family. I also like to shoot on weekdays because locations are typically less crowded.


Q: How many images do you typically deliver from an engagement session? From a wedding?

I typically deliver anywhere from 50-70 images per 3-hour engagement shoot and for a wedding, we typically deliver 60-80 images per hour. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

Q: I’d like you to Photoshop our name and date into the save-the-dates, is that included in the package pricing?

Custom save-the-date images are priced at $250 per image and can be added on to any package through our website.


Q: When and where can we view our engagement pictures?

Your engagement session images will be completed no more than 6 weeks after the date of the shoot. If you require the images to be completed prior to 6 weeks after the date of your shoot, a rush edit fee of $250.00 will be charged.

Albums, Prints, & Books Questions


Q: How long does it take to get my prints?

Product creation times vary, however, print orders will generally be completed within 6 weeks after the product order is submitted.

Similar to the post-production process, if you require rush processing, a fee of $500.00 will be charged. Additional fees for rush shipping may also apply.


Q: How long does it take to get my album?

As with my other products, production times vary. However, you can typically expect to receive your album 6 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the number of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.

 

Similar to the post-production process, if you require rush processing, a fee of $500.00 will be charged. Additional fees for rush shipping may also apply.


Q: How long does it take to get my sign-in book?

The sign-in book takes around 6 weeks to print after the order is submitted. As with the album, the time it takes to get the order ready for print depends on how quickly you respond to our instructions and how many changes you request.

 

Similar to the post-production process, if you require rush processing, a fee of $500.00 will be charged. Additional fees for rush shipping may also apply.

Q: How many pages and images do we get in our wedding day album?

A: The signature Wed By Michael album contains 30 pages and 80+/- images. If you’d like to add more pages and images, each additional page can be added at additional cost and includes the design time/revisions.


Q: Can I add more pages and images to my album?

A: Each additional page can be added for additional cost and includes the design time/revisions.


Q: Do you provide framing services as well?

A: We do not provide framing services, however, we can provide you with recommendations on where to purchase and frame your images.


Q: How do I get started on my photo album?

For photo album design process: CLICK HERE

Image Download Questions and Legal Questions


Q: What size can we print our photos up to with our full resolution image download?

A: In most cases, you can print your photos up to 20×30 without any quality loss. If you’d like to print larger than 20×30, additional post-production will be required.


Q: What rights do I have to the digital prints?

A: You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Michael Mueller Media.


Q: Do you provide the RAW files from my engagement session and/or wedding day?

A: Each of our packages comes with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion, we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions.


Q: How many images do you deliver on the image download?
A: For a 3-hour engagement session we typically deliver 50-70 images and for a wedding, we typically deliver 60-80 images per hour of coverage. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.


Q: Do you provide the digital negatives after the shoot?

A: Yes we do. All of our packages come with Full Resolution image download.

 

Q: What if I lose my images?

A: There is a $100 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.

Equipment Questions


Q: What type of camera/equipment do you use?

A: Click here to view my video & photography equipment.

Business Insurance and Image Backup Questions

 

Q: Do you back up our images? How can we ensure that our images won’t be lost?

A: We have never lost an image from a wedding due to the following backup workflow for each our events:
During the event, we shoot on two cards at the same time. This instantly creates a backup of every image in the camera. Afterward, we separate the primary cards from the backup cards, should anything happen to one set. We then back up the images to a local server set up in a RAID 1 configuration, as well as copy them to an offsite hard drive. At any given point before delivery of the images, there are two copies of the files in separate locations.

 

Q: Do you have liability insurance?

A: Yes. Many venues require the photographer to have Liability Insurance. So before hiring Uncle Charlie, make sure he’s covered.

Meeting Policy Questions


Q: We live out-of-town. Is it possible for our family/friends to meet with you instead?

We’d love to meet your relatives, answer their questions and review our work with them. If possible, we’d like to at least webcam with you to get to know you better.

Q: We’re very busy and won’t be able to meet. Are there any other options?

A: We would love to meet with you prior to our engagement shoot or wedding; however, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request. For example, if you would like to see more of our work, we can gladly show you complete events online. If you would like to talk about packages and get a sense of the photographer’s personality, telephone calls, and webcam appointments can be arranged.

Q: Do you travel to meet clients?

A: Due to the limitations of my schedule, I currently do not travel to meet clients.

Q: How do I set up an appointment to meet you in person and see some of your work?
A: Please call 404-441-8793 or message me by clicking here.

Payment and Tax Questions


Q: How do I reserve you for my date?
A: All dates are reserved once we receive your signed contract and deposit.


Q: What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?
A: Standard rates apply for overtime. Overtime is billed at the rate of $500/hour per Master Photographer.


Q: Is there an additional fee if we pay via credit card?
A: Yes. The retail adjustment fee for all credit card transactions is 3% of the charged amount.


Q: If we cancel the wedding, will we receive our retainer fee back?
A: Unfortunately no. Retainer fees are used to reserve your date. Once you've reserved your date, we do not accept new clients for your date.


Q: If we change our wedding to a different date, will we be able to use our retainer fee towards a future date?
A: Generally no, but this is taken on a case by case basis. The reason for canceling and our availability is taken into account. Also, if rates change from your original date to your new date, the new rates will apply.


Q: Are there travel fees associated with the engagement session and/or wedding day shoot(s)?
A: All travel expenses are based on the distance between your event location(s). The following destinations are subject to the following travel fees:
– Savannah, GA – $500.00 flat fee
– Augusta, GA – $250.00 flat fee
– Columbus, GA – $250.00 flat fee
– Chattanooga, TN – $250.00 flat fee
– All other destinations beyond 100 miles round-trip will be negotiated and handled on a case-by-case basis.


Why do you charge travel fees?
The primary purpose is to provide adequate compensation for the additional time spent in travel. Traveling to those locations take over 2 hours one way and  for that reason these fees are unfortunately necessary.


Q: Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the off-season?

A: We do not offer discounts on Sunday weddings and off-season weddings. As you may know, wedding season is almost year round here in Georgia. Because of that, we are shooting throughout the year. We also cannot offer discounts on weekday weddings as all of the costs (second shooter rates, etc.) associated with the wedding remain the same.

 

Q: If I pay for my package in cash will we be able to avoid paying sales tax or receive a discount?

A: Unfortunately, collecting in cash does not exempt a photography studio from paying Georgia sales tax on the amount of the package price when a physical product is delivered, whether that product be an album or any other physical product.